Privacy Policy

Taj Mahal Sharm (“Taj Mahal”, “we”, “us” or “our”) is responsible for personal information collected through tajmahalsharm.com, our official ticket shop at tickets.tajmahalsharm.com and related customer-support channels.

This policy applies to our online activities. Separate notices or venue signage may apply to CCTV, security and event recording at the Club.

Depending on how you interact with us, we may collect:

• Identity and contact information, including your name, email address, telephone number, date of birth and billing or contact address.
• Order information, including event, ticket type, quantity, price, order reference, ticket status and QR-code or check-in information.
• Payment information, including payment status, transaction reference, payment method and limited card metadata. Full card details are entered directly with PayTabs and are not stored by us.
• Technical information, such as IP address, device and browser type, operating system, approximate location, referral source and website activity.
• Communications, including messages, support requests, survey responses and interactions with our social-media accounts.

We collect personal information when you:

• browse our website or ticket shop;
• purchase, receive or use a ticket;
• contact our team by email, phone or social media;
• join a promotion, survey or mailing list; or
• enter the Club where security or event recording is in use.

We may also receive payment confirmation and fraud-screening information from PayTabs or information from a person who buys a ticket for you.

We use personal information to:

• process orders, confirm payments, issue tickets and manage entry;
• provide customer support and send essential event or order updates;
• prevent fraud, ticket abuse, security incidents and illegal activity;
• operate, secure, troubleshoot and improve our websites and services;
• comply with legal, accounting, tax, licensing and regulatory obligations; and
• send marketing where you have consented or where otherwise permitted by law.

Depending on the activity and applicable law, we rely on performance of our contract with you, compliance with legal obligations, our legitimate interests in operating and securing the business, or your consent.

We share only what is reasonably necessary with service providers that help us operate the website, ticket shop and events. These providers include:

• Pretix, which operates our ticketing and order system;
• PayTabs, which securely processes payments;
• ZeptoMail, which delivers order and ticket emails;
• Vercel and DigitalOcean, which provide website and server hosting;
• Cloudflare, which provides DNS, network security and content delivery services; and
• professional advisers and authorities where disclosure is required by law or reasonably necessary to protect rights and safety.

Providers may process information only for the services they supply to us and under their own legal and security obligations.

Some technology providers may process or store information outside Egypt. Where applicable law requires it, we take reasonable steps to use appropriate contractual, organisational or other safeguards for those transfers.

Subject to applicable law and any valid exceptions, you may have the right to:

• ask whether we process your personal information;
• request access to or a copy of that information;
• ask us to correct inaccurate or incomplete information;
• request deletion or restriction in certain circumstances;
• object to certain processing, including direct marketing;
• withdraw consent where processing is based on consent; and
• request information in a portable format where that right applies.

To make a request, email info@tajmahalsharm.com. We may need to verify your identity before responding. You can stop marketing emails at any time using the unsubscribe link or by contacting us.

We use reasonable technical and organisational measures designed to protect personal information, including encrypted connections, access controls, network protections, backups and restricted staff access. No internet or storage system can be guaranteed completely secure.

We retain information only for as long as reasonably necessary for the purposes described here, including ticket fulfilment, support, security, fraud prevention and legal, tax or accounting requirements. Retention periods vary according to the information and the reason we hold it. We then delete or anonymise it where reasonably practicable.

Our websites and service providers may use cookies and similar technologies that are necessary for checkout, security, language or session preferences, and website performance. We may also use analytics or marketing technologies where permitted.

You can control optional cookies through any consent controls we provide and through your browser settings. Blocking essential cookies may prevent parts of the ticket shop from working correctly.

Our ticketing services and Club events are intended for adults aged 18 and over. We do not knowingly collect personal information from children for ticket purchases. If you believe a child has provided information to us, contact us so we can investigate and take appropriate action.

We may update this policy as our services or legal obligations change. The current version and its update date will always appear on this page. Material changes may also be communicated through the website or by email where appropriate.

Questions, privacy requests and complaints can be sent to info@tajmahalsharm.com.